Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, issues, and concerns to ensure a satisfactory resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and enhance customer satisfaction.
• Stay updated on product knowledge and industry trends to provide accurate information.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or related fields.
• Skills and Competencies: Strong customer service skills, effective communication, and proficiency in financial literacy.
• Qualities and Traits: Patience, empathy, and problem-solving capabilities.
• Responsibilities and Duties: Ability to manage multiple tasks while maintaining attention to detail.
• Working Conditions: Regular shifts may include evenings and weekends.