Customer Service Agent
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, HMO
Professional Development
Job Training
Time Off & Leave
Family Medical Leave, Maternity & Paternity Leave, Sick Leave
Work-Life Balance
Flexible Hours
Description
- Respond to customer inquiries via phone, email, and chat.
- Provide product information and support to customers.
- Resolve issues efficiently and effectively.
- Document customer interactions and feedback.
- Collaborate with team members to improve service processes.
- Maintain a positive attitude and professionalism at all times.
Requirements
- Educational Qualifications: A Bachelor's degree is required for the position.
- Experience Level: Candidates should have 1-3 years of experience in a customer service or call center environment.
- Skills and Competencies: Proficiency in English, exceptional communication skills, and problem-solving abilities are essential.
- Working Conditions: The role may involve working in a fast-paced call center environment during various shifts.
- Qualities and Traits: Candidates should possess patience, empathy, and the ability to work under pressure.
Monica Dela Cruz
HR OfficerMetacom Business Process Outsourcing Solution Inc.
Active today
Working Location
Infosys. 2, SM City Clark, SM BPO Building, Clark Freeport, Pampanga, Philippines
Posted on 15 July 2025
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