OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

OpenText is more than just a place of employment. It’s an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life. The OpenText culture recognizes “People First” and supports you to further develop and grow your career.

The OpenText MF Cloud Customer Management team is responsible for the delivery of Strategic Success Management throughout the Customers’ cloud journey from post-sales to value realization to renewal.

We’re looking for an experienced, strategic and customer-focused Customer Manager with direct renewal responsibilities to ensure that our Cloud Customers are getting the maximum value from the OpenText solution by delivering services with the goal of retention and growth. As a key member of the Customer Success team and reporting into the Cloud Renewals, this role effectively navigates all levels of the customer organization to maintain alignment and drive objectives forward to successful renewal.

What The Role Offers

• Selling the value of the Customer Success partnership across all levels of the Customer and OpenText to ensure organizational alignment.
• Managing large strategic and mid-market enterprise cloud customers and proactively nurture the customers to referenceable and successful renewal.
• Direct responsibility of renewal activities from strategy to close.
• Preparing and conducting success plan reviews, governance forums and quarterly business success reviews to curate executive level scorecards and success metric reporting.
  
  

Key deliverables/accountabilities: (key deliverables the employee should be accountable of)

• Documenting business vision, goals and success metrics into a Success Plan and establish a Success Program governance model to track outcomes.
• Nurture a reference and managed customer through successful full renewal.
  
  

What You Need To Succeed

• Sales/Renewals Experience
• Technical working experience with security domain including Application Security (AppSec), Identity Management and data security with technical background.
• Business Planning and Strategic Program Management: has significant experience running large scale enterprise-wide transformation Customer programs and familiar with Business Analysis and Project Management methodologies.
• Strong English verbal and written skills required.
• Familiarity with CRM (Salesforce) software, forecast methodologies and customer success tools preferred
• Strong experience in customer ownership roles (customer success, consulting, sales, account management).
  
  

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

46233