Customer Care Supervisor

Unlimited Network of Opportunities International Corporation

C$583-1K[Monthly]

On-site - Quezon City3-5 Yrs ExpBachelorFull-time

Allowances
Telecommunication Allowance
Employee Recognition and Rewards
Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Holiday Gifts
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, HMO
Perks Benefits
Annual Company Trip, Employee Discount
Professional Development
Employee Assistance Program
Time Off & Leave
Bereavement Leave, Compassionate Leave, Sick Leave, Vacation Leave

Responsible for leading the CSR team in providing exceptional customer support. Skilled in managing daily operations, resolving escalated issues, and ensuring customer satisfaction. Proven ability to train and motivate staff to achieve performance goals.
Supervise and mentor the customer care team, providing guidance and support.
Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.
Monitor distributors interactions to ensure adherence to quality standards and company policies.
Answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recoding account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.