Deputy General Manager (Country Manager) - Operations

QuickStart Solutions

C$2.1-2.3K[Monthly]
On-site - Makati>10 Yrs ExpMasterFull-time
Share

Job Description

Benefits

  • Allowances

    Transportation Allowance

  • Employee Recognition and Rewards

    Performance Bonus

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund

  • Perks Benefits

    Annual Company Trip, Company Equipment, Employee Discount

  • Time Off & Leave

    Sick Leave, Vacation Leave

Read More

The Country Manager will oversee end-to-end operations of all Visa Application Centres (VACs) in the country, ensuring process efficiency, profitability, customer satisfaction, and strong relationships with embassies and partners.


Key Responsibilities:

  • Lead overall country operations with accountability for process adherence, revenue, profitability, and customer experience.
  • Oversee budgeting, expense control, and achievement of financial targets.
  • Drive operational excellence through process improvement, SOP compliance, and SLA achievement.
  • Manage security (physical and data) and risk controls.
  • Lead workforce planning, training, and staff productivity.
  • Support business development initiatives and identify new revenue channels.
  • Maintain and strengthen relationships with embassies, consulates, vendors, and key partners.
  • Ensure compliance with environmental, health, and safety standards.


Key Performance Indicators:

  • EBITA / Financial Targets
  • SLA Achievement
  • Revenue from Value-Added Services
  • Client & Applicant Satisfaction Scores

Qualifications & Experience:

  • Postgraduate degree or global equivalent.
  • 10–15 years of experience in BPO, travel, or hospitality industries; minimum 5 years in senior management.
  • Strong background in multi-domain operations (HR, Finance, Admin, IT).
  • Proven track record in strategic planning, execution, and people leadership.
  • Tech-savvy and business-oriented.


Skills & Competencies:

  • Leadership and team management
  • Operational and project management
  • Client relationship management
  • Business development and networking
  • Strong communication and stakeholder engagement skills
Preview

Lor Julie Cardinoza

Talent Development SpecialistQuickStart Solutions

Reply 1 Time Today

Working Location

Makati City. Makati City, Metro Manila, Philippines

Posted on 21 October 2025

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.
Tips
×

Some of our features may not work properly on your device.

If you are using a mobile device, please use a desktop browser to access our website.

Or use our app: Download App