Compliance Monitoring and Auditing

• Conduct Business Compliance Audits (BCA) and Random Spot Checks to ensure adherence to:
• Operational processes and policies.
• CTS Code of Conduct, including:
• Audit screenshots captured by the company’s time tracking tool, reviewing for potential violations or non-compliance with policies, and reporting findings to management.

Onboarding and Offboarding

• Conduct security and compliance onboarding sessions for new employees, ensuring they are familiar with company policies, best practices, and regulatory requirements.
• Manage security and compliance offboarding processes for exiting employees, ensuring proper handover, account deactivation, and adherence to data protection protocols.

Incident and Risk Management

• Manage and track the progression of Incident Reports issued by the Operations Support Team.
• Prepare Incident Reports for significant violations.
• Assist in creating and implementing Fraud/Risk Treatment Plans based on audit findings.
• Conduct Risk Assessments to identify vulnerabilities and implement mitigation strategies.
• Support Fraud/Risk Health Checks to evaluate the continued relevance of identified risks.

Policy and Security Oversight

• Conduct security awareness training and Zero Tolerance Policy orientations during new hire training and recurring sessions.
• Develop and update remote and hybrid work policies in collaboration with HR, ensuring compliance with Philippine laws and international regulations applicable to client locations.
• Oversee the use of compliance tools and remote monitoring technologies.

Regulatory Compliance and Reporting

• Stay current with remote and hybrid work regulations and international laws affecting the BPO industry.
• Submit daily, weekly, and monthly compliance reports to Supervisor and CTS Management.
• Attend and actively participate in meetings related to compliance and security issues.

Collaboration and Communication

• Act as a liaison between clients, management, and employees to address compliance and security concerns.
• Partner with cross-functional teams to ensure data protection and adherence to best practices.
• Represent the organization in relevant industry workshops and conferences to maintain up-to-date knowledge of compliance trends.

• Bachelor’s degree in Business Administration, IT, Cybersecurity, or a related field.
• At least 3 years of experience in compliance and security, preferably in the BPO industry or in remote and hybrid work setups.
• Familiarity with international data protection standards such as GDPR, ISO 27001, PCI DSS, etc.
• Certifications (preferred):
• Certified Information Systems Auditor (CISA)
• Certified Information Systems Security Professional (CISSP)
• Certified Risk and Compliance Management Professional (CRCMP)
• Experience with compliance monitoring tools and remote reporting systems.
• Familiarity with Philippine labor laws and international regulatory frameworks.
• Strong analytical and organizational skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and confidentiality.
• Demonstrated commitment to staying updated on industry developments and best practices.
• Highly motivated and adaptable in a fast-paced environment.
• Knowledge in the MS Office (Excel, Word, etc.) or Google Workspace (G Suite) and agility in learning new internal software and systems.

Minimum Requirements:

• i5 10th Gen or equivalent, 8GB RAM, 2GB Video Card or Integrated Graphics Card, Windows 10 or macOS (no Netbooks or Chromebooks), Headset with noise cancellation feature
• Main Internet should be a minimum of 20MBPs, wired only
• An Antivirus Software should be installed, activated, and updated
• Backup Internet
• Quiet Workplace