A Collection Agent job involves contacting customers to collect overdue payments, negotiating repayment plans, and resolving billing issues while adhering to company policies and industry regulations. Key duties include documenting interactions accurately, meeting collection targets, and providing professional customer service, which can involve both inbound and outbound calls.

Responsibilities:

• Contact Customer/Clients via phone and email to follow up on outstanding payments.
• Monitor assigned accounts for delays or irregularities and take appropriate collection actions.
• Perform account reconciliations and resolve billing or payment discrepancies.
• Evaluate accounts for potential charge-offs according to client policies and procedures.
• Maintain accurate and up-to-date records of collection efforts, payment commitments, and customer interactions.
• Provide excellent customer service while ensuring company collection goals are met.

Qualifications:

• High school graduate; college level or graduate preferred.
• No experience needed, having an experience is a plus.
• Ability to work in a fast-paced environment and handle difficult conversations professionally.
• Willingness to work weekends, or holidays if required.
• Can work onsite