Responsibilities

• Prepare and issue accurate invoices to customers.
• Maintain accurate and up-to-date customer accounts and billing records.
• Address and resolve customer billing inquiries or discrepancies in a timely manner.
• Process payments and update records accordingly.
• Maintain and organize billing files and records.
• Regularly reporting about billing and collection activities, including aging reports, collection status, and cash flow projections of accounts.
• Communicate with customers regarding billing inquiries and payment issues.
• Contact customers via phone, email, or mail to remind them of overdue accounts.
• Monitor and follow up on overdue accounts.
• Monitor accounts to ensure payments are received on time.
• Perform regular account reconciliations to ensure all payments are accurately recorded.
• Assist in resolving discrepancies related to invoices and payments.
• Generate and issue receipts to customers.
• Recovering accounts receivable to ensure all payments are accounted for and resolving any discrepancies or issues of borrowers.
• Providing excellent customer service to clients regarding billing inquiries, payment options, and account status updates.
• Ensuring compliance with company policies, lending regulations, and legal requirements related to billing and collections on accounts handled.
• Communicate with Senior Billing or Collection Head on day-to-day issue.
• Collaborate with Sales, Credit, and Accounting department to resolve customer account issues.