1. Deliver polite, skilled, and effective customer service via both incoming and outgoing phone interactions, email, chats, sms, and other forms of communication including within CRMs or software.
2. Respond immediately to incoming leads, inquiries, and requests from various channels, such as phone calls, emails, website forms, and social media and chat messages. Ensure the quickest possible response time to incoming leads, aiming to establish contact within seconds of receiving the inquiry.
3. Make outbound/inbound calls, send sms and emails and respond to chat to secure appointments.
4. Attend to customer queries, worries, and requests concerning products, services, billing, and general information, while guaranteeing accurate and thorough resolutions.
5. Schedule appointments or consultations for qualified leads. Schedule meetings, or consultations for our sales team or consultants including rescheduling if the need arises, calendar and crm management and other systems that need updating, and communicating all updates in a timely manner to the sales team and/or other concerned parties.
6. Assist customers and clients in transaction processing, and account information updates as required.
7. Accurately record customer information, interactions, and transactions into the company's and client’s database or CRM system. Maintain the company's Customer Relationship Management (CRM) system and other tools/systems and trackers with accurate and up-to-date information.
8. Collaborate with team members, team leaders and/or managers and other departments as well as the client’s departments to resolve complex issues and when assisting or handling complex customer issues
9. Participate in ongoing training and development sessions to enhance product knowledge, customer service skills and performance. (when applicable)
10. Generate and maintain reports on call metrics, customer feedback, and other relevant performance indicators. (where applicable)

• At least 3 years in the BPO industry
• Excellent English communication and multitasking skills
• Preferably with background in Customer Service
• Appointment setting experience is a plus
• Willing to work graveyard and can start training immediately
• Has an existing home office setup with a conducive work environment
• Computer or laptop with specs of at least core i5 or higher/6th gen or newer, or its AMD equivalent, 8GB RAM, functional camera, and noise-canceling headset
• A stable internet connection with at least 25 Mbps upload and download
• Back-up power/internet is a plus

We offer:

• Long-term/full-time position
• Competitive pay is Php 36,391.08
• Pay starts day 1 of training
• HMO coverage upon regularization
• Paid time off
• Annual performance appraisal
• Year-end bonus
• Career advancement opportunities