Position: Customer Service Representative (Live Chat & Email Support)

 Account: International Retail (Online Shopping) Account

 Location: Onsite - K-pointe Gilmore, Quezon City

Schedule: Shifting Schedule

100% Virtual Application Process

Responsibilities:

• Performing day to day operational activities in customer service 
• Ensure KPI is met, guideline and policy are adhered to.  
• Always seek ways to learn best practices, knowledge via formal and informal trainings 
• Collaborate with teams both internal and external to resolve customer or partner queries and complaints 

 Qualifications:

• College graduates without BPO experience are welcome to apply.
• College graduates with Internship under the e-commerce or retail industry are welcome to apply.
• College level with at least 6 months of Email Support experience, or at least 6 months of relevant experience in email or the retail industry from a non-BPO background. 
• High School or Senior High School graduates accepted with at least 1 year BPO experience (including at least 6 months of Email background).
• Good to excellent English communication skills.
• Strong listening skills, attention to detail, and empathy.
• Knowledge and/or experience in handling e-commerce or retail accounts.
• Understanding of key performance metrics such as CSAT and QA.
• Amenable to work on shifting schedule.
• Can work onsite.
• Can start ASAP.

At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect. Transcosmos emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected

Team

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.