Chat Support
Metacom Business Process Outsourcing Solution Inc.
Job Description
Description
- Provide timely and accurate responses to customer inquiries via chat.
- Assist customers with product-related issues and troubleshoot solutions.
- Maintain a high level of professionalism in customer interactions.
- Document customer interactions and feedback for quality assurance.
- Collaborate with team members to improve service quality.
- Stay updated on product features and updates.
Requirements
- Educational Qualifications: A Bachelor's degree in any relevant field is required.
- Experience Level: 1-3 years of experience in chat support or similar roles.
- Skills and Competencies: Proficiency in MS Office, strong customer-oriented skills, project management abilities, and experience in content moderation.
- Responsibilities and Duties: Provide timely chat support, manage customer inquiries, moderate content, and assist in project tasks.
- Working Conditions: Primarily office-based with flexible hours; may require weekend shifts.
- Qualities and Traits: Excellent communication, patience, problem-solving skills, and a positive attitude.
Brian Lamban CSSWB
HR ManagerMetacom Business Process Outsourcing Solution Inc.
High response rate
Working Location
Vista Mall Las Piñas. CV Starr Ave, Philamlife Village, Las Piñas, 1740 Metro Manila, Philippines
Posted on 22 August 2025
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