Transec BPO Solutions Inc. Chat & Email Technical Support

Transec BPO Solutions Inc.

C$489-611[Monthly]

Hybrid - Pasig1-3 Yrs ExpBachelorFull-time

Allowances
Transportation Allowance
Employee Recognition and Rewards
Performance Bonus
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Life Insurance, HMO
Others
Company Social Events
Perks Benefits
Annual Company Trip, Sleeping Quarters, Well-Stocked Pantry
Professional Development
Job Training
Time Off & Leave
Bereavement Leave, Birthday Leave, Sick Leave, Vacation Leave

HMO with dependent, life insurance, & incentives
Permanent hybrid work setup
Great working environment with real work-life balance
Fun & engaging company-sponsored events
Deliver top-tier customer support by promptly and accurately responding to inquiries and resolving any issues, primarily through chat and email.
Execute back-office tasks with a keen eye for detail and efficiency to fulfill customer requests and ensure satisfaction.
Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
PRIOR BPO EXPERIENCE IS REQUIRED

Bachelor’s degree in any field.
Must have at least 1 year of customer service experience in the BPO industry, handling an international account.
Work background in using chat and/or email communication is highly preferred.
Prior experience in a technical account is a huge plus.
Must have excellent writing skills in English; good speaking skills in English.
Tech savvy with strong interest in learning new technology applications.
High attention to detail.
Willing to work on night shift.

English LanguageCustomer ServiceProblem SolvingPeople SkillsInterpersonal SkillsBack Office Support