Chat and Voice Customer Service Associate

Metacom Careers

Negotiable
On-site - Mandaluyong1-3 Yrs ExpDiplomaFull-time
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Job Description

Description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

  • Communicate with customers via chat, email and phone
  • Provide knowledgeable answers to questions about services
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms


Qualifications

  • At least 1 year experience with an international BPO
  • Or at least 1 year experience in sales (car sales, real estate, life insurance)
  • Or at least 1 year experience in a customer facing service (service crew, barista, receptionist)

Requirements

Please refer to job description.

Communication SkillsProblem SolvingEmpathyActive ListeningTime ManagementCustomer Relationship ManagementConflict ResolutionMultitaskingAdaptabilityProduct Knowledge
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Brian Lamban CSSWB

HR ManagerMetacom Careers

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Working Location

Ortigas Avenue, Mandaluyong, PH

Posted on 10 May 2025

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Metacom Careers

Unfinanced / Angel

101-500 Employees

BPO & Call Center

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