Description

• Provide excellent customer service by assisting callers with inquiries and resolving issues.
• Handle a high volume of inbound calls in a professional manner.
• Document and maintain accurate records of customer interactions.
• Work collaboratively with team members to achieve performance targets.
• Stay updated on product knowledge and service offerings to provide accurate information.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Strong English language proficiency; excellent customer service skills.
• Qualities and Traits: Patience, empathy, and strong communication skills.
• Working Conditions: Fast-paced environment; may require irregular hours including evenings and weekends.