Description

• Manage inbound and outbound customer calls effectively.
• Provide exceptional customer service by addressing customer inquiries and resolving issues.
• Document all customer interactions accurately in the system.
• Collaborate with team members to improve service delivery and efficiency.
• Maintain updated knowledge of products and services to assist customers effectively.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–3 years of experience in a call center or customer service role
• Skills and Competencies: Proficient in English communication
• Skills and Competencies: Strong customer service orientation
• Skills and Competencies: Excellent problem-solving skills
• Qualities and Traits: Strong interpersonal and people skills
• Responsibilities and Duties: Ability to handle day shift account responsibilities