Description

• Act as the first point of contact for customer inquiries and issues.
• Provide accurate and timely information to customers regarding products and services.
• Resolve customer complaints and issues effectively while maintaining a positive customer experience.
• Document customer interactions and feedback in the CRM system.
• Collaborate with team members to improve service processes and customer satisfaction.

Requirements

• Educational Qualifications: High school diploma or equivalent.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Proficiency in English, excellent customer service skills, and ability to work effectively as part of a team.
• Skills and Competencies: Basic technical skills and familiarity with CRM software (Salesforce is a plus).
• Qualities and Traits: Strong communication skills and a customer-focused approach.
• Responsibilities and Duties: Ability to handle multiple tasks in a fast-paced environment.