• Handle customer inquiries and provide accurate information regarding products and services.
• Assist customers with troubleshooting and resolving issues efficiently.
• Maintain customer satisfaction by providing high-quality service.
• Document calls and interactions in the customer management system.
• Collaborate with team members and other departments to enhance service quality.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Fresh Graduate or 0–2 years of experience in customer service.
• Skills and Competencies: Strong verbal communication and interpersonal skills.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks.
• Qualities and Traits: Positive attitude, problem-solving abilities, and a customer-oriented mindset.
• Working Conditions: Flexibility to work various shifts, including evenings and weekends.