Staffing co. Call Center Representative

Staffing co.

C$363-484[Monthly]

On-site - Bulacan<1 Yr ExpHigh/Senior High SchoolFull-time

Employee Recognition and Rewards
Commission, Performance Bonus, Quarterly Gifts
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Perks Benefits
Company Equipment
Professional Development
Job Training
Time Off & Leave
Maternity & Paternity Leave
Work-Life Balance
Flexible Hours

Answer customer inquiries via phone, email, chat, or in person in a timely and courteous manner.
Provide accurate information about products, services, policies, and procedures.
Process orders, forms, applications, and requests.
Handle and resolve customer complaints with empathy and professionalism.
Escalate complex issues to the appropriate department when necessary.
Maintain customer records by updating account information.
Follow communication guidelines, policies, and procedures.
Strive to meet or exceed customer satisfaction and service goals.
Collect feedback and identify recurring issues to help improve customer experience.

Strong communication and active listening skills.
Problem-solving ability with a customer-first mindset.
Patience, empathy, and the ability to remain calm under pressure.
Basic computer and data entry skills.
Ability to multitask, prioritize, and manage time effectively.
High school diploma or equivalent (some roles may prefer additional education or experience).

Customer ServiceTeam PlayerTechnical SkillsCall CentreSales Pitching and Closure