Description

• Answer incoming calls from customers and address their inquiries.
• Provide excellent customer service by resolving issues and answering questions with professionalism.
• Document call interactions accurately and maintain customer records.
• Follow company protocols and recommend solutions based on customer needs.
• Work collaboratively with team members to enhance service delivery and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years of experience in a customer service or call center environment.
• Skills and Competencies: Excellent verbal communication and English language proficiency.
• Skills and Competencies: Strong problem-solving abilities.
• Qualities and Traits: Strong work ethic and commitment to providing quality service.
• Skills and Competencies: Familiarity with call center technology and procedures is preferred.