Synlink Recruitment Outsourcing Co. Inc. Call Center Representative

Synlink Recruitment Outsourcing Co. Inc.

C$491-737[Monthly]

On-site - Taguig1-3 Yrs ExpHigh/Senior High SchoolFull-time

Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO

Handle customer inquiries, resolve issues, manage schedules, and maintain records.
Handle inbound and outbound customer calls professionally.
Provide information and resolve issues related to products and services.
Maintain accurate records of customer interactions.
Meet performance metrics and service level agreements.
Work collaboratively with team members to enhance customer satisfaction.
Stay updated on product knowledge and company policies.

Educational Qualifications: High/Senior High School diploma required.
Experience Level: 1-3 years of experience in a call center or customer service role.
Skills and Competencies: Excellent English language proficiency, strong customer service skills, scheduling abilities, and solid team player attributes.
Working Conditions: Fast-paced office environment, may require evening or weekend shifts.
Qualities and Traits: Strong interpersonal skills, patience, empathy, and a positive attitude.

English LanguageCustomer ServiceSchedulingTeam PlayerPeople SkillsCall CentreInterpersonal Skills