Key Responsibilities:

• Contact customers via phone, email, or messaging platforms to follow up on overdue payments.
• Provide courteous and professional customer service while discussing account status and payment obligations.
• Investigate and resolve billing issues, discrepancies, or customer concerns.
• Negotiate and arrange acceptable payment plans in accordance with company guidelines.
• Document all customer interactions, payment commitments, and account updates in the system.
• Escalate complex issues to supervisors or related departments when necessary.
• Follow compliance requirements, data privacy rules, and company collection policies.
• Meet daily, weekly, and monthly collection targets and performance metrics.
• Provide accurate information to customers regarding their account history, fees, and payment options.
• Collaborate with team members to ensure consistent and effective collection strategies.