Call Center Agent
Synlink Recruitment Outsourcing Co. Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Handle incoming phone calls, respond to online inquiries, confirm appointments, and make outbound calls for patient retention
- Prepare and send patient letters/reports
- Attach clinical documents to patient charts
- Submit cases to the Department of Health (DOH) via fax or online portal
- Email medical reports requested by patients
- Efficiently multitask and navigate multiple systems, including electronic medical records, to provide medical information and follow-up support after clinical visits
- Comply with all HIPAA regulations and guidelines
Requirements
- High school graduate, senior high school graduate, associate degree holder, or college-level education
- With at least 6 months of BPO experience
- Strong written and verbal communication skills
- Excellent listening abilities
- Passion for delivering quality customer service and ensuring patient satisfaction
- Ability to handle phone calls effectively
- Willingness to work a flexible, shifting schedule
- Willing to work on-site in Market! Market! Bonifacio Global City, Taguig
Rachel Paglinawan
HR OfficerSynlink Recruitment Outsourcing Co. Inc.
High response rate
Working Location
Taguig City. Taguig City, Metro Manila, Philippines
Posted on 14 August 2025
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