Sutherland Philippines Customer Service Associate | Wireless & Mobile Communications

Sutherland Philippines

Urgent

C$485-727[Monthly]

On-site - Taguig1-3 Yrs ExpHigh/Senior High SchoolFull-time

Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Employee Recognition Program, Incentives
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
Health Care On-Site, Life Insurance, HMO
Perks Benefits
Gym Membership, Sleeping Quarters
Professional Development
Employee Assistance Program, Professional Development
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave

Responsible for handling calls and providing customer support
Identify and relate with various customer needs and scenarios
Conduct issue identification and problem-solving meeting customer needs and satisfaction
Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
Remain updated in client and internal processes, technology applications, utilities, and products
Utilize various internal and client based tools and applications for customer management and servicing
Conduct data entry, documentation, and case management
Work and partner with others within a team-based environment
Achieve and maintain required metrics and goals
Adhere to company policies and procedures as described on the HR Handbook

Finished at least 2 years in college (or High School Graduate + relevant work experience)
Excellent English written and verbal communication skills
Working knowledge on computers, the Internet and the wireless network industry
Good customer service, multi-tasking and problem-solving skills
Ability to work on shifting (graveyard) schedules and weekends
Willingness to grow more within the company by performing other duties/projects that may be assigned

English LanguageCustomer ServiceProblem Solving