Job Title: Call Center Agent

Work Arrangement: Remote (Philippines)

Job Type: Full time

Work Location: Philippines

• Outbound calls for surveys, lead generation, event invitation and/or sales
• Inbound calls to resolve customer queries or close lead/sales
• Data entry to update customer relationship management (CRM) software
• Respond to emails
• Create reports using Microsoft Office and Google Drive
• Meet service level agreements set forth
• Perform other duties as assigned

Qualifications:

• Excellent English communication skills
• Typing Speed: at least 40WPM
• Ability to work under pressure
• Ability to multitask, prioritize and manage time efficiently
• Customer orientation and ability to adapt and respond to different types of personalities
• Intelligent
• No BPO experience required; fresh graduates are welcome to apply

MUST HAVE the following equipment:

Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher)and 8 GB RAM

OS: Windows 10 or higher (MacOS equivalent is allowed)

Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature

Internet connection: Wired connection; minimum of at least 30 Mbps

Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord