A Call Center Representative is responsible for handling inbound and outbound calls to assist customers with inquiries, provide information, resolve issues, and ensure customer satisfaction. The role involves effective communication, problem-solving, and maintaining professionalism in every interaction.

Key Responsibilities:

• Handle incoming and outgoing calls in a professional and courteous manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints, concerns, and inquiries efficiently.
• Document all customer interactions and update records in the system.
• Meet performance targets such as call handling time, quality scores, and customer satisfaction ratings.
• Collaborate with team members and other departments to resolve customer issues.
• Follow standard operating procedures and company policies at all times.
• Maintain a positive and empathetic attitude toward customers.

QUALIFICATIONS:

-Atleast higshchool / SHS graudate or college undergrad