Description

• Answer incoming customer calls and address their inquiries or concerns.
• Provide accurate information about products and services to customers.
• Document and update customer records in the database.
• Handle customer complaints and escalate issues as necessary.
• Meet or exceed performance metrics, including call handling time and customer satisfaction.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and patience while handling customer issues.
• Responsibilities and Duties: Ability to work effectively in a team environment.
• Working Conditions: Comfortable working in a fast-paced call center environment.