Call Center Agent
Metacom Careers
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Annual Appraisal
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, Dental Insurance, Health Insurance
Others
Supplemental Workers' Compensation
Perks Benefits
Free Meals
Time Off & Leave
Compassionate Leave, Family Medical Leave
Description
- Answer inbound calls and assist customers with inquiries.
- Provide accurate information about products and services.
- Handle complaints and resolve issues efficiently.
- Document customer interactions and maintain records.
- Meet performance metrics and maintain a high level of professionalism.
- Work collaboratively with team members to improve service quality.
- Handle customer inquiries, support sales processes, assist in back office tasks, and maintain customer satisfaction.
Requirements
- Educational Qualifications: Bachelor’s degree in any field.
- Experience Level: Less than 1 year of experience in a call center environment.
- Skills and Competencies: Proficient in English, customer service, problem-solving, sales pipeline management, back office support, and familiarity with Shopify.
- Working Conditions: Office-based, with potential shifts including evenings and weekends.
- Qualities and Traits: Excellent communication, adaptability, teamwork, and a positive attitude.
Monica Dela Cruz
HR OfficerMetacom Careers
Active today
Working Location
McKinley Hill Cyberpark. G2MX+X6V, Taguig, 1638 Metro Manila, Philippines
Posted on 03 June 2025
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