Concentrix 1BPO Call Center Agent

Concentrix 1BPO

C$367-611[Monthly]

On-site - CebuNo Exp RequiredHigh/Senior High SchoolFull-time

Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Employee Recognition Program, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Others
Company Social Events
Professional Development
Apprenticeship Program, Diversity Program, Job Training, Mentorship Program, Professional Development
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave

We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.
BENEFITS
very competitive salary
meal and transportation pay
rice allowance
night differential [when applicable]
account incentives
sick and vacation leaves
educational assistance
retirement plan
annual appraisal and bonuses
comprehensive health plan for you and your loved ones
clean, safe & modern working environment
JOB RESPONSIBILITIES
communicate with customers in a courteous, friendly and professional manner using agreed procedures
listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
maintain basic knowledge of client products and/or services

CANDIDATE PROFILE
computer literate
must be FLUENT in English; keep in mind that you'll be conversing with foreign customers
committed to full-time long-term employment
All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.
EDUCATIONAL & PROFESSIONAL ATTAINMENT
at least graduated HS (prior to K-12 curriculum) / ALS / SHS (K-12)
not tied up with academics; not currently studying nor enrolling for school
fresh college graduates are encouraged to apply
BPO experience handling international voice account is a DEFINITE PLUS but not required.
NOTE: For applicants falling under the K-12 curriculum, you should be graduates of Senior High School because strictly Junior HS graduates will not be accepted. However for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.