Job description:

Primary Duties and Responsibilities:

Administrative & Operational Responsibilities:

- Supervise the day-to-day operations of the clinic, ensuring smooth and efficient workflow.

- Monitor staff attendance, scheduling, and shift coverage to ensure adequate manpower.

- Coordinate with central/head office regarding policy updates, reporting, and resource requirements.

- Ensure clinic compliance with company SOPs, healthcare regulations, and safety standards.

- Oversee the cleanliness, organization, and maintenance of the clinic facility and equipment.

- Manage inventory of dental and office supplies, ensuring timely requisition and availability.

Staff Supervision & Development:

- Supervise and support clinic staff including receptionist, dental assistant, and dentist.

- Conduct onboarding, training, and regular coaching to maintain service standards and clinical excellence.

- Monitor staff performance and provide feedback, recommendations, or disciplinary actions when needed.

- Promote teamwork and a professional working environment.

Patient Care & Customer Service:

- Ensure that patients receive high-quality and timely service.

- Handle patient concerns or complaints in a professional and empathetic manner.

- Monitor patient flow, appointment scheduling, and adherence to consultation time slots.

- Uphold patient confidentiality and ensure data privacy compliance.

Financial & Reporting Duties:

- Oversee cash handling, billing, and daily sales reconciliation.

- Prepare and submit accurate daily, weekly, and monthly reports (e.g., patient volume, sales, inventory usage).

- Assist in budgeting and cost control efforts for the clinic branch.

Coordination & Communication:

- Coordinate with doctors, specialists, diagnostic teams, and management for service delivery.

- Participate in regular meetings with management to report clinic performance and challenges.

- Act as the main point of contact between the branch and main office regarding operations and HR concerns.

- Perform other functions that may be designated by the immediate head

Qualifications:

• 4 years College Graduate of any related course
• With at least 2 years of supervisory experience
• Willing to work at VERA. Dental Clinic The Mhub 2F, Governor's Drive, General Trias, Cavite
• Willing to TRAIN at VERA. Dental Clinic Unit G-04 GF, San Jose Building, Tagaytay Road, Santa Rosa, Laguna (Beside Chowking and AUB)