BPO Operations Supervisor

V-Call Center Link Inc.

C$1.2-1.3K[Monthly]
On-site - Pasig1-3 Yrs ExpBachelorFull-time
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Job Description

Description

  • Oversee daily operations to meet and exceed SLAs, KPIs, and performance goals through effective team management, coaching, and process improvements.
  • Collaborate with support teams (e.g., Recruitment, Training, Quality, HR) to enhance employee performance, retention, and adherence to company policies.
  • Conduct regular performance evaluations, feedback sessions, and root cause analyses to address gaps, improve productivity, and ensure compliance with security and attendance standards.

Requirements

  • Bachelor’s Degree holder (any course)
  • Minimum of 2 years’ experience as an Operations Supervisor
  • Must have people management experience (direct reports are Team Leader level)
  • Experienced in handling Health/Life Insurance campaign
  • Can work onsite and do night shift schedule
Problem-Solving and Analytical Skills
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VCC Link Inc.

Digital Marketing V-Call Center Link Inc.

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Working Location

Ortigas Center. Ortigas Center, Pasig, Metro Manila, Philippines

Posted on 23 January 2025

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