Banking Support (BAU Support/Specialist)

Hunter's Hub Inc.

C$997-1.2K[Monthly]
On-site - Makati1-3 Yrs ExpBachelorFull-time
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Job Description

Description

  • Handle User Queries: Respond to user inquiries, explain app features, troubleshoot issues, and provide step-by-step instructions.
  • Investigate Issues: Gather details, reproduce issues, analyze logs, and categorize problems for resolution.
  • Document Issues & Enhancements: Track issues via platforms like ServiceNow, document workarounds, and suggest improvements.
  • User Acceptance Testing (UAT): Test fixes, patches, and enhancements, provide feedback to the development team.
  • Account Management: Approve SMS PIN enrollments, manage account changes, and reflect updates in the system.
  • Generate Reports: Create and manage monthly and weekly reports for operational needs (e.g., BS Compliance, Digital Channels).
  • Handle Customer Complaints: Monitor complaint channels, investigate issues, provide solutions, and follow up for customer satisfaction.
  • Regulatory & Compliance: Implement updates based on regulatory requirements, conduct UAT, and provide post-deployment support.
  • Operational Enhancements: Manage the addition of new banks, QR onboarding, and billers, ensuring smooth platform updates.
  • Internal Communications: Share product updates, incident reports, and system changes with internal teams. 

Requirements

  • Bachelor's degree in Computer Science or Engineering, Information Technology, Business Administration, or related field. 
  • At least 1 year of experience in any local banks. 
  • At least 3 months experience as BAU Support/Specialist.
  • Work experience in Digital Banking (Web and/or Mobile) is preferred. 
  • Must possess strong problem-solving and analytical skills. 
  • Must be able to work collaboratively across technical teams and business units
  • Excellent orientation of customer service with good communication skills 
  • Familiarity with productivity tools like MS Office (PowerPoint, Excel, and Word). 
Banking Support
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M Viray

RecruiterHunter's Hub Inc.

More than ten replies today

Working Location

N/A, Makati. Makati, Metro Manila, Philippines

Posted on 08 April 2025

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