• Diagnose and repair automotive systems, including engines, transmissions, and brakes.
• Perform routine maintenance and inspections on vehicles.
• Use diagnostic tools and equipment to assess vehicle problems.
• Maintain accurate records of services performed.
• Communicate effectively with customers about vehicle issues and solutions.
• Stay updated on the latest automotive technology and repair techniques.

Customer Centricity

• Test drive with the customer and ensure transparency in all work.
• Demonstrate excellent problem-solving skills, quickly resolve vehicles issues to achieve high customer satisfaction.
• Maintains a positive and professional manner, even in challenging situation.
• Ensuring all the parts are returned.
• Good rapport-making skills and supports the shop manager to attain customer satisfaction.

Technical Management

• Perform vehicle basic mechanical repairs (e.g., under chassis, suspension and drivetrain)
• Perform vehicle maintenance (e.g., Oil change, brake cleaning, AC cleaning)
• Handles multi-brand expertise (e.g., German, American, Japanese and other European).
• Continuous learning of existing technical and new technical specifications of vehicle in order to sell parts at the right requirements.

Workshop Quality Management

• Responsible in ensuring quality control of own task prior checking of Master/Senior Technician.
• Ensuring cleanliness and 5S of assigned bay.
• Ensure efficiency of all the tasks given.
• Always cooperate with the BCS Standards implemented by BCS-MF.
• Regular maintenance of assigned tools and calibration check. Uses the appropriate tools for the right job/repair.
• Practices safety mindset of workshop.
• Ensuring security of assigned tools and equipment; relying to master technician all updates and weekly counts.

Brand Management

• Representing and living the brand Bosch Car Services, you should always keep the four main pillars of the BCS concept in mind. BCS Ambassador (Brand Competence, Brand Tonality, Brand Benefits (Quality, Price performance ratio, Safety & Customer Orientation) Brand Image.
• As an ambassador you transform the strengths of BCS brand values, and the brand promises, into a brand specific behavior at all times: towards customers, partners and colleagues in the BCS network.

• Educational Qualifications: Bachelor's degree in Automotive Technology or related field.
• Experience Level: Less than 1 year of hands-on experience in automotive repair.
• Skills and Competencies: Proficient in automobile maintenance, vehicle survey, damage assessment, B2B communication, and performing test rides/drives.
• Responsibilities and Duties: Conduct routine maintenance, diagnose vehicle issues, assess damages, and manage customer interactions.
• Working Conditions: Primarily in a workshop environment with exposure to automotive tools and equipment.
• Qualities and Traits: Detail-oriented, strong problem-solving skills, excellent communication abilities, and a passion for automotive technology.