The Admin Associate – Store Concerns & Maintenance is responsible for supporting the daily administrative operations of the store, with a focus on addressing facility-related issues, coordinating maintenance tasks, and ensuring a clean, safe, and operational store environment. This role acts as the liaison between store teams, vendors, and management to resolve store maintenance concerns efficiently and cost-effectively.

Store Concerns Management:

• Act as the first point of contact for store-related operational concerns (e.g., facility damage, equipment issues, safety hazards).
• Log, monitor, and prioritize reported concerns using internal tracking systems.
• Communicate updates and resolutions to relevant stakeholders.

Maintenance Coordination:

• Schedule and coordinate preventive and reactive maintenance with approved vendors or internal maintenance teams.
• Ensure timely resolution of facility and equipment issues (e.g., HVAC, plumbing, electrical, lighting).
• Follow up with service providers to confirm completion and satisfaction.

Administrative Support:

• Maintain records of maintenance requests, completed work, invoices, and warranties.
• Support procurement of maintenance supplies and consumables.
• Prepare weekly/monthly reports on store issues and maintenance status.

Compliance & Safety:

• Ensure that all store areas comply with company safety and cleanliness standards.
• Support audits and inspections by preparing necessary documentation and addressing action points.
• Report potential safety risks or hazards to management immediately.

Vendor & Contractor Liaison:

• Communicate with third-party service providers, request quotations, and evaluate basic service proposals.
• Monitor contractor performance and adherence to service-level agreements (SLAs).

What we're looking for:

• Bachelor’s Degree in Business Administration or a related field is required.
• 1–2+ years of experience in administrative role, preferably in the retail industry, is a plus.
• Strong organizational and multitasking skills, with the ability to prioritize and handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to effectively liaise with store managers, employees, and regional leaders.
• Proven ability to manage concerns in a timely and professional manner.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other office productivity tools.
• A keen eye for detail and a commitment to providing high-quality administrative support.
• Flexibility to work in a dynamic, fast-paced environment with shifting priorities