Company Profile: A leading global BPO company, providing exceptional customer service and technical support solutions to its clients.

Position: Service Desk

Company Industry: BPO Company

Location: Quezon City

Schedule: Shifting

Salary: Php 38,000 basic + Php 2,400 allowance

Work set up: Onsite

JOB RESPONSIBILITIES:

• Provide L1 technical support for IT-related queries via phone, email, and chat.
• Troubleshoot hardware, software, and network issues for end-users
• Log, track, and escalate tickets using ITSM tools (e.g., ServiceNow)
• Reset passwords, manage user access requests, and ensure security compliance
• Maintain a knowledge base and document troubleshooting steps

RECRUITMENT PROCESS: (Online Process)

1. Initial Interview
2. Second Interview
3. Final Interview
4. Job Offer

• Bachelor degree and Undergraduate high Highschool graduates are open to apply
• With 1 year and above experience in BPO / Technical Account
• Have 1 year and above experience in IT Hardware / Software Account
• Has experience in resolving tickets, troubleshooting hardware, software
• Preferably, candidates can start ASAP