Account Supervisor
Global Strategic
Job Description
Benefits
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
HMO
Perks Benefits
Company Equipment, Parking Space, Sleeping Quarters
Professional Development
Job Training, Professional Development
Time Off & Leave
Maternity & Paternity Leave, Parental Leave, Sick Leave, Vacation Leave
- Review and analyze program performance metrics to identify needs and opportunities for improvement.
- Provide written performance appraisals, setting clear objectives and expectations for team members.
- Act as a key escalation point for front-line team members to address and resolve operational issues effectively.
- Identify program-related issues and oversee the resolution process, ensuring timely and effective communication.
- Maximize the potential of team members through coaching, mentorship, and effective
- performance management techniques.
- Track client issues, maintain correspondence, and ensure timely resolution to enhance overall client satisfaction.
- Support organizational goals by implementing and facilitating processes that promote continuous improvement, leading to enhanced service quality and reduced operating expenses.
- Regularly review and optimize workflows to ensure efficiency and effectiveness in service delivery.
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving skills to interpret performance data and implement improvements.
- Ability to manage client relationships and effectively address escalated issues.
- Experience communicating with clients in the United States is a plus. Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving skills to interpret performance data and implement improvements.
- Ability to manage client relationships and effectively address escalated issues.
- Experience communicating with clients in the United States is a plus.
Pamela Henessy Palma
RecruiterGlobal Strategic
Active within three days
Working Location
Lower Ground Floor, Global Strategic Business Process Solutions. Paragon Plaza, 162 Epifanio de los Santos Ave, Mandaluyong City, Metro Manila, Philippines
Posted on 22 July 2025
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