Account Supervisor
Global Strategic
Job Description
Benefits
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
HMO
Perks Benefits
Company Equipment, Parking Space, Sleeping Quarters
Professional Development
Job Training, Professional Development
Time Off & Leave
Maternity & Paternity Leave, Parental Leave, Sick Leave, Vacation Leave
Description
- Review and analyze program performance metrics to identify needs and opportunities for improvement.
- Provide written performance appraisals, setting clear objectives and expectations for team members.
- Act as a key escalation point for front-line team members to address and resolve operational issues effectively.
- Identify program-related issues and oversee the resolution process, ensuring timely and effective communication.
- Maximize the potential of team members through coaching, mentorship, and effective
- performance management techniques.
- Track client issues, maintain correspondence, and ensure timely resolution to enhance overall client satisfaction.
- Support organizational goals by implementing and facilitating processes that promote continuous improvement, leading to enhanced service quality and reduced operating expenses.
- Regularly review and optimize workflows to ensure efficiency and effectiveness in service delivery.
Requirements
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving skills to interpret performance data and implement improvements.
- Ability to manage client relationships and effectively address escalated issues.
- Experience communicating with clients in the United States is a plus. Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving skills to interpret performance data and implement improvements.
- Ability to manage client relationships and effectively address escalated issues.
- Experience communicating with clients in the United States is a plus.
Pamela Henessy Palma
RecruiterGlobal Strategic
Reply 0 Times Today
Working Location
Lower Ground Floor, Global Strategic Business Process Solutions. Paragon Plaza, 162 Epifanio de los Santos Ave, Mandaluyong City, Metro Manila, Philippines
Posted on 22 July 2025
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