• Provide exceptional customer service and support to clients via phone, email, and chat.
• Assist customers with inquiries, issues, and complaints, ensuring timely resolution.
• Document customer interactions and maintain accurate records in the database.
• Collaborate with team members to improve service delivery and enhance customer satisfaction.
• Stay updated on product knowledge and service changes to provide informed assistance.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Excellent communication and interpersonal skills
• Skills and Competencies: Basic computer literacy and familiarity with CRM systems
• Qualities and Traits: Patient, empathetic, and able to handle stressful situations
• Responsibilities and Duties: Ability to work flexible hours, including evenings and weekends