What's Your Role?

As a Collections Practitioner, you must handle end-to-end Accounts Receivable (Order-to-Cash) processes such as customer master data and credit management, billing, invoicing, document validation, order processing, cash application, collections, and dispute management. The role ensures timely completion of daily tasks, maintains strong client relationships, and meets SLA/OLA performance targets.

Key Responsibilities

• Respond to customer inquiries via phone and email in a fast-paced environment
• Collect past-due invoices through outbound calls, emails, and customer portals
• Reconcile complex accounts and resolve disputes by coordinating with internal teams
• Prioritize and address customer issues and facilitate timely payments
• Perform daily/month-end reconciliations (e.g., cash logs)
• Review and prepare customer refunds for duplicates, overpayments, or incorrect payments
• Create weekly aging reports and prioritize accounts based on overdue status
• Review accounts for credit releases