IT Service Desk | Competitive Salary Package | 2 Virtual Interviews Only | Start ASAP
Nezda Technologies Inc.
Keterangan Kerja
Manfaat
Elaun
Elaun Makanan, Elaun Pengangkutan
Pengiktirafan dan Ganjaran Pekerja
Bonus Prestasi, Penilaian Tahunan, Anugerah Pekerja Bulanan, Program Pengiktirafan Pekerja, Insentif
Faedah Mandat Kerajaan
Gaji Bulan ke-13, Pinjaman Pekerja, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS
Insurans Kesihatan & Kesejahteraan
Insurans Kesihatan, Insurans Hayat, HMO
Pembangunan Profesional
Latihan Pekerjaan
Cuti & Pelepasan
Cuti Sakit, Curi Percutian
Penerangan
- Ensure timely response of all the tickets raised by the client end user.
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations.
- Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).
- Log all calls in the Service Desk ticketing tools such as ServiceNow.
- Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solution as per the defined resolution timeframe.
- Provide an acceptance and immediate resolution to the high-priority tickets/ service.
- Track all the tickets from acceptance to the resolution stage as per the resolution time defined by the customer.
- OFFER AND BENEFITS:
- Up to 33,000 Salary Package
- 20% Night Differential
- HMO Day 1
- Annual appraisal
- Performance-based incentives
- Other benefits will be discussed upon Job Offer
Syarat-syarat
- At least HS/SHS Graduate
- With at least 1 year IT Service Desk / Help Desk Experience
- Amenable to Start ASAP
- Amenable to Work Onsite in Quezon City
ac cruz
Assistant Talent Acquisition ManagerNezda Technologies Inc.
Balas Hari Ini 0 Kali
Tempat Bertugas
Eton Centris .. Epifanio de los Santos Ave, cor Quezon Ave, Metro Manila, Philippines
Disiarkan pada 05 July 2025
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Peringatan Keselamatan Bossjob
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