About the role



We are seeking a motivated and experienced Service Desk to join our dynamic team at INFOSYS BPM LIMITED Philippine Branch. This is a full-time position based in Taguig City, Metro Manila. As a Service Desk Analyst, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.

What you'll be doing

• Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system

• Diagnose and troubleshoot a variety of hardware and software issues

• Provide first-line support and escalate complex issues to the appropriate technical teams

• Maintain accurate and up-to-date documentation of all support activities

• Identify and recommend process improvements to enhance the customer experience

• Collaborate with cross-functional teams to ensure seamless IT service delivery

What we're looking for

• At least 12 months of experience in a service desk, IT helpdesk or Technical Support role - Under BPO or IT Shared Services (must be knowledgeable in Active Directory)

• Strong problem-solving and analytical skills to quickly identify and resolve issues

• Excellent communication and customer service skills to effectively interact with end-users

• Working knowledge of common desktop applications, operating systems, and hardware

• Ability to multitask and prioritize tasks in a fast-paced environment

• Enthusiasm for continuous learning and adaptability to new technologies

• Willing to work ON SITE in BGC, Taguig

Why Infosys BPM Philippines:

• Quarterly Performance Bonus

• 24 Leaves annually

• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire

• Outstanding career development opportunities and fast track career progression

• Enjoy a fair work-life balance.

• Learning and Development Trainings

• We value Inclusion and Diversity

• Great Place to Work Certified 

“We value Diversity, Equity, and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines

Please refer to job description.