What you'll be doing

• Responding to customer inquiries and requests via phone, email, and chat
• Assisting customers with booking travel arrangements, including flights, hotels, and car rentals
• Providing information about travel destinations, amenities, and policies
• Troubleshooting and resolving customer issues in a timely and professional manner
• Maintaining accurate records and documentation of customer interactions
• Collaborating with the wider team to identify opportunities for process improvements and enhanced customer experiences

What we're looking for

• Applicant at least HS/SHS graduate, no CCE required
• 6 weeks onsite training, then WAH after (15MBPS Upload; 25MBPS Download)
• Excellent communication and interpersonal skills, with the ability to provide a high level of customer service
• Strong problem-solving and critical thinking skills to effectively handle customer inquiries and resolve issues
• Familiarity with travel booking systems and a good understanding of travel products and services
• Proficiency in using computer software and online tools to manage customer information and bookings
• A flexible and adaptable approach to work, with the ability to handle multiple tasks and priorities