Responsibilities

• Promptly and politely answer incoming calls, tickets and chats messages from customers.
• Answer calls from 3rd party support vendors and answer questions related to status of ATMs. Transfer these calls to the appropriate department as necessary.
• To work in tandem with other departments within the organization to report and resolve any relatable inquiries.
• Accept or reject account approval submissions
• Troubleshoot customer account inquiries
• Properly document and note reports of scam or fraudulent activity.
• Process compliance related tasks with precision and attention to detail.
• Meeting and maintaining Key Performance Indicators (KPIs)