• We are looking for a passionate and experienced Communication and Soft Skills Trainer to deliver high-impact training programs for our financial account teams. The ideal candidate will have a strong background in facilitating communication and behavioral skills training, with a focus on improving performance, customer interaction, and professionalism across all levels of the organization.

Key Responsibilities:

• Design, develop, and deliver engaging communication and soft skills training tailored for financial services environments
• Facilitate both in-person and virtual training sessions for new hires and tenured employees
• Conduct training needs analysis and customize learning content to address specific performance gaps or business requirements
• Use a variety of instructional techniques to ensure learner engagement and knowledge retention
• Partner with team leads, quality assurance, and operations to identify coaching opportunities and performance trends
• Create training materials such as manuals, e-learning content, workbooks, and job aids
• Provide one-on-one coaching and mentoring to agents and supervisors when needed
• Track training effectiveness through feedback, assessments, and performance data
• Continuously enhance content and methodology to align with client expectations and industry best practices
• Report training outcomes and progress to management and stakeholders

Qualifications:

• Minimum of 5 years’ experience in training and facilitation, specifically in communication and soft skills
• Proven ability to design and develop customized training programs
• Strong experience in coaching, mentoring, and performance improvement initiatives
• Excellent presentation, facilitation, and interpersonal skills
• Strong command of English (spoken and written)
• Comfortable with delivering training both onsite and virtually
• Highly organized, self-motivated, and adaptable to changing priorities