The Support Department

Our Support team provides the highest quality service to customers, including passengers, drivers, and operations

personnel, adhering to five key tenets:

1. Reassurance – Provide a safe, transparent, and reliable point of contact.
2. Decisiveness – Take control of problems to resolve them quickly.
3. Accountability – Stand behind every action taken, ensuring follow-through.
4. Transparency – Build solid user relationships through honesty.
5. Collation – Collect comprehensive information for investigative purposes.                                                                               
   
   

Key Responsibilities

• Manage Support Requests: Handle Level 1, 2 and 3 tickets, incident escalations, and inbound calls.
• Troubleshooting: Conduct deep analysis to diagnose technical issues, review databases, logs, and code, and provide accurate, timely solutions.
• Collaboration: Work closely with internal teams to resolve customer issues and deliver seamless support.
• Documentation: Maintain knowledge bases, FAQs, and customer-facing materials.
• Product Knowledge: Stay up to date with Liftango’s products and SaaS solutions.
• Service Configuration, UAT and QA: Configure services for deployments, complete User Acceptance Testing and perform quality assurance testing on mobile and browser apps.
• Monitoring & Alerts: Manage alerts and perform associated analysis to ensure system stability.
  
  

Required Skills

• 3+ years experience with application support
• SQL and reporting experience, with the ability to collate and analyze data.
• Problem Solving and Technical Analysis
• Experience with FreshDesk or similar ticketing systems.
• Familiarity with monitoring and alerting tools.
• Ability to work effectively in a remote work environment.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
• Attention to detail and ability to
• A team player, comfortable working in a 24x7 environment.
• A commitment to providing the best service possible.

Nice to Have (Highly Regarded)

• Experience with mobile apps and browser-based portals
• Familiarity with tools such as Tableau, Retool, NewRelic, SendGrid, Mailchimp, Atlassian Suite, Google Suite and AWS
• Knowledge of AWS, GIT, JavaScript, NodeJS, React and Scripting
• Experience with Quality Assurance testing, application deployment, or BI reporting
• Multilingual candidates please apply, we are global!

Opportunities for Growth

• Career Growth: Unlock numerous pathways for advancement, including leadership roles or specialised career tracks after mastering the technical support role.
• App Development: Participate in Retool app development and involvement in initiatives to create new functionality for multiple business functions.
• Subject Matter Expertise: Become a Subject Matter Expert (SME) in your area of interest and contribute to the team’s success with specialised knowledge.

In House Applications

• FreshDesk – Ticketing and primary communication
• Slack – Internal communication and alerting
• Google Workspace – For emails and meetings
• Atlassian Suite – Jira (task management), Bitbucket (code management), Confluence (documentation), Opsgenie (alerting)
• New Relic & AWS – Monitoring and log management/analysis
• DBeaver – Database analysis
• AppFollow – Mobile app review management
• Retool, Tableau – Internal Apps and BI tools
• Twilio/SendGrid – SMS and email management
• Sentry – Application log management
• iorad – User guide creation

Additional Job Details:

Set-up and Location: Work from Home

Work Schedule: 10:00 PM - 07:00 AM (PH Time)

Employment Type: Full-time

All interviews and other hiring requirements are done virtually or through video calls or emails.

Join Us and Enjoy!

• HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
• Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
• Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!
  
  

Why Join Staff Domain?

At Staff Domain, we are not just another staffing company—we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation, excellence, and continuous learning. With offices in the Philippines, South Africa, India, and beyond, we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment, where you’ll have access to cutting-edge technology and tools to help you excel in your role. As a member of our team, you’ll be part of a high growth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven, ambitious individuals who are eager to make an impact in a rapidly expanding industry.

Join us as we shape the future of global staffing solutions!

Please refer to job description.