Client Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare.

Position: Quality Assurance Specialist

Industry: BPO

Location: Clark Pampanga

Postal: 2023

Salary Offer: Php35,000

Work Schedule: Shifting Schedule

Work Set Up: Work-Onsite

Benefits:

• Government mandated benefits
• 13th Month Pay
• HMO
• Vacation Leave Credits
• Sick Leave Credits

Job Responsibilities:

• Monitor and evaluate customer interactions (calls, chats, or emails) to ensure adherence to quality standards and client requirements.
• Conduct regular quality audits and document findings accurately.
• Provide detailed feedback and coaching recommendations to agents and team leaders.
• Prepare and analyze daily, weekly, and monthly quality reports to identify trends and areas for improvement.
• Collaborate with Operations and Training teams to enhance agent performance and process efficiency.
• Participate in calibration sessions to maintain scoring consistency and fairness.
• Ensure compliance with organizational policies, client guidelines, and regulatory requirements.
• Recommend process or policy changes to improve customer experience and operational quality.

Job Requirements:

• Open for Undergraduates
• With at least 1 year experience in Quality Assurance in a BPO company is an advantage
• With experience in Fintech account is a plus
• Amenable to work onsite
• Can start as soon as possible

Recruitment process: Online and Face to face

• Initial interview
• Final interview
• Job offer

Look for Ms. Yanna