• Remediate alerts from the company’s monitoring platforms, security vulnerabilities, missing patches and updates presented by the company’s centralized service team.
• Assist with remote deployment tasks such as installing applications, system configuration, etc., before physical deployment.
• Perform remote troubleshooting of hardware and software issues submitted by end-users.
• Perform system and appliance updates such as server OS upgrades, network device firmware updates, and other hardware updates.
• Troubleshoot and upgrade Hyper-V and VMware hypervisors.
• Assist with after-hours configuration changes submitted by the company engineers.
• Engage with the client, vendor, or company contacts during emergency outages as defined by escalation plans unique to each client.
• Document problem resolution and the entire process within the company’s ticketing platform.
• Create technical documentation for client processes, systems, and software tools, monitoring servers and desktops. Communicate with vendors of company tools to remediate issues immediately.
• Recommend improvements to the support process.

• Effectively communicates the company’s value proposition and suite of offerings.
• Arrive on time or early to the office, client meetings, and training sessions.
• Adheres to client standard operating procedures.
• Strong listening and documentation skills.
• Effectively communicates technical information to non-technical audiences.
• Operates effectively in a team environment.
• Manage time effectively and operate with minimal supervision.
• Experience with Microsoft Server 2008+
• Experience with Microsoft Active Directory & Supporting Services (DNS, DHCP, File & Print Sharing).
• Understanding of network technologies (VPN, DNS, DHCP, Firewall, and routing rules).
• Experience with Microsoft Server operation troubleshooting and light configuration.
• Experience with Hyper-V and VMware hypervisors.
• Experience in security vulnerability review and remediation.

REQUIREMENTS:

• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule.