About the position

Leading a dynamic finance team and drive excellence in a fast-paced shared service center (SSC). As the Supervisor - Finance Service Delivery, you’ll lead our Finance Operations team to new heights, ensuring seamless, accurate, and innovative financial processes. This is more than just a supervisory role—it’s an opportunity to shape the future of finance delivery, collaborate with global stakeholders, and leave your mark on a high-performing organization. If you thrive on leadership, process optimization, and delivering results, this role is your next career-defining step.

You’ll oversee daily financial operations, champion process improvements, and ensure service-level agreements (SLAs) compliance. Working closely with internal teams and external partners, you’ll resolve challenges, enhance efficiency, and empower your team to excel—all while driving impactful financial outcomes.

Key Responsibilities

• Lead with Purpose: Supervise and inspire the Finance Service Delivery team, ensuring precision and efficiency across accounts payable, accounts receivable, master data management (MDM), intercompany transactions, credit controlling and other critical accounting activities.  
• Innovate & Optimize: Identify opportunities for process improvements, implement smart solutions, and elevate the efficiency and accuracy of financial operations. 
• Collaborate & Resolve: Partner with internal teams and external stakeholders to troubleshoot financial discrepancies and deliver timely, effective resolutions. 
• Set the Standard: Develop and maintain policies and procedures that ensure compliance, streamline workflows, and uphold operational excellence. 
• Mentor & Grow: Train and guide junior finance staff, fostering a culture of learning, accountability, and adherence to best practices. 
• Track Success: Monitor team performance, provide constructive feedback, and implement strategies to keep the team on track and exceeding expectations. 
• Drive Regional Impact: Oversee credit and insurance applications for the APAC region, manage monthly turnover reporting to third-party insurers (e.g., HWL 3rd party), and monitor overdue accounts and credit limit overruns. 
• Leverage Insights: Maintain and enhance the SSC Finance Power BI productivity dashboard to provide actionable insights and support data-driven decisions.

Skills and Competencies

• Proven expertise in finance service delivery or a similar leadership role within a financial operations environment. 
• A deep understanding of accounting principles and financial processes and motivated for spotting inefficiencies and solving them. 
• Strong leadership skills to motivate, guide, and empower a team to achieve exceptional results. 
• A proactive, self-motivated mindset with a customer-focused and results-driven approach. 
• The ability to thrive independently and collaboratively in a dynamic, international setting.

Preferred Educational Background / Work Experience

• A Bachelor’s degree in Accounting, Finance, or a related field from a recognized university. 
• Demonstrated experience in finance and accounting, with a track record of leadership success. 
• Previous work in an international environment or shared service center (SSC) setup is a distinct advantage. 

Language Skills

• Fluency in English (written and spoken) is essential. 
• Proficiency in additional languages is a valuable asset in our diverse, global environment.

Computer Literacy

• Strong proficiency in Microsoft Office, with advanced skills in Excel to handle complex data analysis. 
• Experience with Power BI is highly desirable for driving productivity insights. 
• Familiarity with D365 Finance System is a bonus that will set you apart.

Please refer to job description.