• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints and issues with empathy and efficiency.
• Document customer interactions and maintain records in the customer relationship management (CRM) system.
• Collaborate with team members to improve customer service processes and enhance overall customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred, or second year undergraduate
• Experience Level: 1 year of customer service experience.
• Skills and Competencies: Excellent communication skills, both verbal and written.
• Skills and Competencies: Proficiency in using CRM software and Microsoft Office Suite.
• Qualities and Traits: Strong problem-solving abilities and a customer-centric mindset.
• Qualities and Traits: Positive attitude and ability to work in a fast-paced environment.