We’ll provide training so you can…

• Manage reasonable amounts of social media queries such as Facebook, Tiktok, Instagram, and emails.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information aligned with the Standard Operating Procedures.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.
• Keep records of customer interactions, process reservations, and ensure
• smooth coordination between the other departments.
• Follow communication procedures, guidelines, and policies

• College Graduate with at least 1 year and up CSR experience role.
• Vocational Graduate with at least 2 years customer service role.
• Strong non-voice/email handling skills and active listening.
• Proven customer support experience or experience as a Client Service Representative
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively