Provide Exceptional Bilingual Support: Offer high-quality customer service in both Spanish and English to address inquiries, resolve issues, and ensure a seamless customer experience over the phone.

Deliver Top-Tier Service: Maintain a positive, professional, and empathetic demeanor, adhering to company standards and best practices to resolve customer concerns efficiently.

Efficient Issue Resolution: Handle a variety of customer issues, ranging from simple inquiries to more complex problems, ensuring quick and effective solutions to meet customer needs.

Team Collaboration: Work closely with team members and other departments to ensure consistent, excellent service and contribute to overall customer satisfaction.

Accurate Documentation: Record all customer interactions meticulously, ensuring timely and accurate updates in the system for future reference and to maintain compliance with company protocols.

• Filipino Citizen: Must be a resident of the Philippines.
• Education: High school diploma or equivalent required.
• Experience: Minimum of 2 years of experience in a voice-based bilingual customer service role, specifically supporting Spanish-speaking customers.
• Language Skills: Exceptional verbal and written communication skills in both Spanish and English are essential. Must be comfortable switching between both languages fluidly.
• Multitasking Ability: Strong capacity to manage multiple customer interactions simultaneously without compromising service quality.
• Customer-Centric Mindset: Demonstrated passion for helping others, ensuring customer satisfaction, and a commitment to excellence in every interaction.
• Immediate Availability: Must be able to start immediately and be flexible with working hours. Willingness to work on a shifting schedule as required.

Preferred Skills:

• Technical Proficiency: Familiarity with CRM tools and customer support platforms (e.g., Zendesk, Salesforce, etc.) is a plus.
• Problem-Solving Skills: Ability to think critically and resolve customer concerns in a timely and effective manner, especially in complex or challenging situations.
• Cultural Awareness: A deep understanding of cultural differences, particularly in Spanish-speaking countries, to better empathize with and support customers.
• Sales or Upselling Experience: A background in sales or experience with upselling products and services during customer interactions is highly valued.
• Experience with Remote Work: Previous experience working in a remote or hybrid environment, including using digital collaboration tools (Zoom, Slack, etc.), is preferred.
• Patience and Emotional Intelligence: The ability to stay calm and professional in high-stress situations, while maintaining empathy for customers’ concerns.
• Flexible Attitude: Comfort with adapting to changing schedules, technologies, and customer needs in a fast-paced environment.